1. Payment methods
Available methods are listed on the deposit screen and may include e-wallets, bank transfer, cards and cryptocurrency. Each method shows its own minimum amount. Methods can be added or removed at any time.
2. Deposits
Send the payment to the details shown for your chosen method, then submit the deposit request with your sender number and a screenshot of the payment. Deposits are credited to your live balance after the payment is reviewed and approved, which can take up to 48 hours.
Payments below the stated minimum, payments from accounts that are not in your name, and payments without matching details may be rejected or delayed.
3. Currency
Deposit amounts are entered in US dollars and your balance is held in US dollars. Choosing PKR as a display currency does not convert your funds.
4. Withdrawals
Request withdrawals from the Withdrawal tab in your account. The amount is reserved from your live balance when you confirm the request and is reviewed within three business days. Withdrawals are normally paid to a method you used for depositing.
Your identity may need to be verified before a withdrawal is approved. If a request is rejected, the reserved amount returns to your live balance.
5. Withdrawal security
By default each withdrawal must be confirmed with a code sent to your email. You can change this in the security settings of My account.
6. Bonuses
Bonus offers, when available, come with their own conditions that are shown before you apply them. Bonus funds may be removed if those conditions are not met or if the offer is abused.
7. Questions and disputes
If a deposit or withdrawal is delayed or you disagree with a decision, contact support through the chat in the terminal and include the date, amount and method.